中華民國眼科學會學術討論會論文摘要

Academic and Annual Meeting of the Ophthalmological

Society of Taiwan (R.O.C)

第五屆國際眼科專題演講會暨第四十三次學術演講會 ( 九十一年十二月八日 ~ 九日 )

ABSTRACT FORM

Report of 4 years Managing Experiences of refractive Center

張朝凱、王倫亦 * 、陳美齡 ** 、陳道明 ** 、陳彥彤 **

博仁醫院、台安醫院 * 、諾貝爾眼科診所 **

Purpose: Discuss common problems and about issues that related with the LASIK centers management and offer personal practical experiences for reference to make the LASIK surgeons gain win/win situation.

Method: Satisfaction investigation sheets are distributed for 600 patients who underwent LASIK surgery for past 4 years in different 4 LASIK centers (including general hospital and private clinics) in order to discover consumer-based demands.. On doctor's side, satisfactions Investigation of LASIK centers management is also evaluated in 10 surgeons.

Result and Conclusion: The business model of management for LASIK centers is different from the traditional governmental reimbursement insurance system. Financial analysis, Human Resource and Risk monitor system are discussed. Marketing issues, operation management as well as legal issues and co management problems are also evaluated in order to offer surgeons to implement an appropriate, cost-effective compliance program for long term successful development of the refractive institutes.